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Beberapa waktu yang lalu, saya sempat mengutak-atik tablet android kesayangan saya. Karena sifatnya yang ‘asal coba’ maka berakhirlah kegiatan utak-atik saya dengan bootloop. Sayangnya walaupun sudah di hard reset, tetap saja masih terjadi bootloop. Akhirnya saya membawa tablet tersebut ke service center di Metropolis Town Square. Sebelumnya, saya sudah sangat pasrah kehilangan desa saya di game Clash of Clans besutan Supercell. Sangat berat rasanya jika mengulang game strategi paling populer di iTunes dan Playstore ini. Padahal saya sudah mencapai level XP 53 saat kehilangan akun saya tersebut. Terpaksa dalam beberapa minggu saya membiarkan desa saya menjadi Ghost Village dan menjadi santapan para clashers yang memburu Gold maupun Elixir. Dan akhirnya beberapa hari yang lalu, saya mendapatkan Desa saya kembali. Berikut cara-caranya.

1. Mulai game Clash of Clans dari awal sekali. Ikuti tutorialnya, lalu masuk ke in-game setting (Logo setting dibawah gambar wanita yang jadi game guide)
2.  Lakukan sign in terlebih dahulu menggunakan akun google+ Anda
3.  Masuk ke in-game setting kembali, pilih Help and Support
4.  Pilih menu Report an Issue
5.  Pilih menu Lost Village dan Anda akan dialihkan ke aplikasi email yang ada di device Anda. Jika tidak ada respon ketika mengeklik menu Lost Village itu pasti disebabkan tidak ada aplikasi email dalam device Anda.
6.  Pada tampilan email, akan tertera form yang terlihat di bawah. Selanjutnya komunikasi berlangsung via email atau melalui gamesupport.supercell.net sesuai dengan kode tiket yang anda dapatkan.

Please give us the following information about your lost village. Exact name of village: Town Hall level: XP level: Name of clan (if any):

———DO NOT DELETE!——— UTC Time: 2014-10-06 16:13:50 Game: Clash of Clans Version: 6.253.5 PlayerID: 51-2716116(589) Category: Lost Village Language: EN Device Type: SAMSUNG-SM-N900A OS Version: 4.4.2 Platform: Android, Google Play

Please give us the following information about your lost village. Exact name of village:damardp (lost village), not damardp (existing village) Town Hall level: 7 (lost village), 2 (existing village) XP level: 53 (lost village),  3 (existing village)Name of clan (if any): INDO RANGER (lost village)

———DO NOT DELETE!——— UTC Time: 2014-10-06 16:13:50 Game: Clash of Clans Version: 6.253.5 PlayerID: 51-2716116(589) Category: Lost Village Language: EN Device Type: SAMSUNG-SM-N900A OS Version: 4.4.2 Platform: Android, Google Play

(1)          Damar Dwiyadi Pratama October 06, 2014 23:15

Please give us the following information about your lost village. Exact name of village: damardp (lost village), not damardp (existing village) Town Hall level: 7 (lost village), 2 (existing village) XP level: 53 (lost village), 3 (existing village) Name of clan (if any): INDO RANGER (lost village) ———DO NOT DELETE!——— UTC Time: 2014-10-06 16:13:50 Game: Clash of Clans Version: 6.253.5 PlayerID: 51-2716116(589) Category: Lost Village Language: EN Device Type: SAMSUNG-SM-N900A OS Version: 4.4.2 Platform: Android, Google Play —————————— This email was posted toclashofclans.android@supercell.net Platform: Android, Google Play

(2)          Damar Dwiyadi Pratama October 07, 2014 16:56

So, how long i must wait for this recovery? I know you got so many tickets everyday and will take so long to respond mine but i believe you can make it quick. Thank you.

(3)          Jack October 12, 2014 17:57

Hi Chief, Thanks for contacting us and playing Clash of Clans and I apologize for the delay in responding your email. In these cases we need to make sure that the rightful owner recovers the lost account. To verify this, we will need a receipt of your purchase of gems for this account. If you don’t know where to look for it, check outhttp://support.apple.com/kb/ht2727 if you made the order on iOS; if you used Android, head over to https://support.google.com/googleplay/answer/2850369?hl=en&ref_topic=3245921. In addition to the copy of the receipt, we would like to ask you some questions to confirm that this account is yours and was created by you: . When you start playing this game. · When (mm/yyyy) and where (city & country) did you create it? · How did you lose your village? · What device(s) do you use to play the account? We need all this information to make sure that no one else but the genuine owner of the lost account recovers it. As soon as we get your email we will proceed to examine your information with the data in our systems, and we will get back to you shortly. We know how much our players’ villages mean to them. Thanks for your patience. Jack | Supercell | Player Support Need more help?http://support.supercell.com/

(4)          Damar Dwiyadi Pratama October 13, 2014 10:55

Thank you for contacting me back. Since i played the game, i never purchasing any gems. But i will give you additional information you need: I start playing the game about Mei or June 2014 – I create it about 5/2014 or 6/2014 in Jakarta, Indonesia. I’m sorry to forget exactly month i create it. – I lost my village because i have to hard reset my device and i don’t connecting my village to google play. This is my bad. – I play this village in Axioo Picopad GGG Please recover this village to my google accountmeetmar@gmail.com. Thank you for your support, Jack. God bless you.

(5)          Jack October 13, 2014 10:57

Hello Damar, Thank you for your enquiry. Your help request has been passed on to our specialised support team to ensure that your issue gets the attention that it requires. They will get back to you as soon as they can. Thanks for your patience. Have fun playing Clash of Clans! Jack | Supercell | Player Support Need more help?http://support.supercell.com/

(6)          Damar Dwiyadi Pratama October 13, 2014 22:31

Hello Jack, Thank you very much for your understanding and cooperation. I hope you will get back with some good news about my village.

(7)          Don October 21, 2014 13:42

Hello Chief, I appreciate your efforts and patience to work with us in recovering your village. I have managed to get your “damardp” back and I will be happy to assist you with the steps to get the same on your device. To retrieve your lost village, please follow the steps below and enter the unlock code. Please notice that using the code will overwrite the village on the device that you use it on. Open Clash of Clans and go to the in-game settings Press ‘Link a device’ > ‘This is the new device’ Enter the following code (no spaces): VYVC TYKR **** You should now be automatically prompted to load up your lost village. Make sure to connect your village to Google+ so you never lose it again! Google+ only supports one village per account, so you will need a different Google+ account for each new village you play on other devices. To connect your village to Google+, open the Google+ app on your device and make sure you are logged in. After this, open Clash of Clans and go to the in-game settings. Press the Google+ Sign-In button to connect your village. Your village progress will then be saved to that Google+ account. Let us know in case you need any more assistance with this. Have a great day and Clash on! Don | Supercell | Player Support Need more help?http://support.supercell.com/

(8)          Damar Dwiyadi Pratama October 21, 2014  at 16:03

Hello, Don. I have launched my Clash of Clans game and do everything you said. Thank you so much to bringing my village back. Vivat, Supercell! :)

Best regards.

UPDATE

Beberapa dari teman pembaca, kebingungan karena setelah update versi terbaru, Supercell merubah tampilan setting. Kurang lebih sama, pilih menu Help and Support kemudian akan tampil screen seperti gambar di bawah iniDari pilihan menu diatas, cari Villages, Account & Passwords, yang letaknya berada di bawah. Kemudian akan tampil screen seperti gambar berikut:Setelah itu, pilih i’ve lost my village! Can I get it back? kemudian klik, maka akan tampil informasi dan instruksi seperti gambar dibawah ini.Ingat baik-baik, bahwa yang perlu dilakukan adalah mengirim via in-game setting, dengan informasi sebagai berikut:

• Nama pasti dari desa yang hilang dan nama clan terakhir saat anda kehilangan desa anda. Jika anda tidak memiliki clan saat desa anda hilang, maka informasikan dengan menulis “i did not join any clan when i lost my village“.
• Level TH dari desa Anda yang hilang.
• Level CoC Anda

Perlu diingat, jika Anda memainkan akun clash of clans melalui Bluestack atau emulator lain, maka Supercell tidak dapat mengembalikan desa Anda yang hilang. Anda juga tidak dapat mengembalikan desa Anda yang hilang jika Anda menggunakan Blackberry, Nokia X-series, Kindle HD, dan beberapa produk lain yang sistem Androidnya telah dirombak total oleh produsen. Dari gambar di atas, anda pilih bagian di pojok kanan atas, setelah diklik akan muncul sebagai berikut:Setelah tampilan tersebut muncul, maka masukan data yang wajib diminta sebelumnya oleh Supercell. Contoh

• Lost Village: DesaAnda Clan Name of My Lost Village: ClanAnda

• Town Hall Level: 8

• XP Level: 72